When Northeast Ohioan Cheryl Wahl developed a persistent cough and fever after a cross-country trip, she found herself at a crossroads familiar to many: wait it out or seek medical attention? Discovering Ovatient through the MetroHealth System’s website, she decided to give their “Get Care Now” option a try.
“In less than two minutes, I was connected via video visit with a provider who was absolutely wonderful,” Cheryl recalls. She received high-quality, convenient care, including a thorough examination, detailed questions, and attentive care, all from the comfort of her home.
However, Cheryl’s path to recovery wasn’t straightforward. When her initial symptoms worsened, she followed the recommendation of her Ovatient clinician and visited a MetroHealth Express Care. Her care team prescribed antibiotics and an inhaler as part of her updated care plan and she hoped for a quick turnaround. But two days later, with her cough still raging, Cheryl faced another important decision. What should she do?
Instead of rushing to the Emergency Department, she turned to MetroHealth’s virtual care services powered by Ovatient once more. “Within five minutes, I was on another video visit,” she says. The provider reviewed Cheryl’s medical record and assessed her ongoing symptoms, then recommended a small change in her care plan to reduce inflammation. “It made all the difference.”
This journey highlighted the unique advantages of Ovatient’s Epic-based virtual-first care model, which enables virtual and in-person care teams to coordinate. Cheryl experienced quick and convenient access to highly trained virtual care providers, who connected her to high-quality care – all with seamless integration with her existing medical record and care team at MetroHealth .
Now fully recovered, Cheryl has become an enthusiastic advocate for Ovatient. “I’ve been telling everyone about it,” she shares. “It’s the ideal solution for on-demand primary care with knowledgeable, compassionate providers.”
