At Ovatient, we believe positive health outcomes are the result of strong relationships built on trust.
Meet Tito Santiago, a native Northeast Ohioan and one of Ovatient’s first patients, who recently sat down with Ovatient CEO Michael Dalton and Tito’s dedicated virtual primary care provider, Liz Adkison, DNP, FNP-C. Tito shared his inspiring year-long health journey, the remarkable improvements he’s experienced, and the incredible relationship he has forged with Liz through Ovatient’s Epic-integrated, virtual-first care model. Here are a few key takeaways:
Tito Meets His Health Goals
Initially unsure how virtual primary care would work, Tito found immediate comfort and trust in his virtual video visits with Liz. Over the past year, Tito’s health improved significantly. He went from struggling to walk short distances to enjoying pain-free afternoons shopping. Tito appreciated the convenience and personal connection of virtual care, which he found more comfortable than traditional in-person visits. “This relationship changed my life,” he said.
The Power of Empathy and Persistence
Liz emphasized the importance of empathy and persistence in her career. Her background in emergency medicine and chronic disease management, coupled with her experience in virtual care during the COVID-19 pandemic, prepared her for her role at Ovatient. She highlighted how Ovatient’s integration through Epic with health systems like the MetroHealth System in Cleveland, Ohio allows seamless coordination of care, making virtual primary care effective and personal.
Building Trust and Relationships
Both Liz and Tito underscored the importance of trust and personal relationships in healthcare. Liz’s approach to shared decision-making and meeting patients where they are has been crucial in building this trust. Tito’s confidence in Liz and his proactive approach to his health have been key to his progress.
What Makes Ovatient Different
The conversation highlighted how Ovatient’s unique care model, which is virtual-first but not virtual-only, is building stronger relationships between patients and health systems and leading to better outcomes. By integrating with health systems and providing continuous, personalized care, Ovatient is setting a new standard for success in telehealth and virtual care.
Want to learn more? Schedule a discussion with our leadership team.
