Our virtual-first solution is built on Epic, providing high-quality virtual care that seamlessly connects patients to trusted providers and health systems, including in-person care or follow-up when they need it. We prioritize care coordination and integration to deliver high-quality, connected care for patients and providers, no matter where they are.
Our Solution
Virtual Care,
Powered by Ovatient
If your organization wants to unlock new opportunities to improve health outcomes, reduce costs and more deeply engage with patients, the answer is Ovatient.
Ovatient offers a new approach to virtual care.
Why Ovatient
As a comprehensive, multi-specialty virtual care solution that connects to your existing EMR and ambulatory care infrastructure and workflows, Ovatient offers many benefits:
Designed specifically for small to mid-size health systems, health plans and employers
Dedicated virtual providers credentialed to provide care for your patients and contracts
Built on Epic and MyChart to minimize your telehealth infrastructure investment and ensure data-sharing and 360-degree patient views
White-labeled, preventing confusion and making services seamless for your patients
Quality measures in place, eliminating any additional work on your part
Our Offering
Virtual Urgent and Same-Day Care
- Support for minor illnesses and injuries: sprains, strains, cough/cold symptoms, flu symptoms, rashes, COVID concerns, etc.
- Frictionless entry with dedicated virtual providers committed to creating access for patients
- Referrals to preferred ancillary service network when needed
- Same-day prescriptions delivered to patient
Virtual Integrated Behavioral Health
- Online therapy with a focus on whole-person, culturally competent care
- Integration with primary and specialty care at Ovatient and within your clinical services
- Brief, single-session interventions or up to 8 sessions of individual therapy
- Skills groups
- Self-driven education
- Coordination with services that address social determinants of health
Scheduled Virtual Primary Care
- Frictionless entry with a dedicated virtual provider
- Focus on building a longitudinal relationship
- Referrals to preferred ancillary service network when needed
- Integration with behavioral health
- Annual checkups and preventive care
- Same-day prescriptions for patients
- Lab orders and recommended screenings
- Referrals to in-network specialists (Ovatient or Preferred Provider Network)
- Support common chronic conditions like diabetes and hypertension
Epic-Enabled Digital Health Solutions
- Dedicated virtual care solution built on Epic and MyChart
- Integration with a health system’s existing operations to better meet the clinical needs of patients and members
- Coming soon: Industry-leading consumer experience platform that is tailored for health systems, employers and their employees. Mobile and web experience connects to Epic and offers virtual care, health content and self-guided health journeys.
OUR END-TO-END VIRTUAL CARE SOLUTION:
From Integration to Implementation
Because Ovatient offers a turnkey solution built on Epic that leverages your health system’s existing infrastructure, the time and labor needed to launch our comprehensive virtual care service is far less than building a brand-new platform or assembling a range of point solutions.
STEP 1
Discovery
We conduct a comprehensive needs assessment to understand your health system and care delivery objectives, engaging key stakeholders and establishing baseline metrics. We also identify the types of care and specialties within our multispecialty practice best suited for your patients, along with any gaps in service that we can support.
STEP 2
Technical Implementation
We partner to integrate Ovatient into your ecosystem through a phased implementation plan, covering care delivery, workflow redesign, medical records, billing and referrals. Extensive training and robust data security and regulation compliance measures are put in place to offer a coordinated health experience.
STEP 3
Marketing and Communications
We collaborate with your team to develop and execute a comprehensive marketing and communications strategy, utilizing multiple channels, including community outreach, digital and social media, and traditional media. We also establish a feedback loop to gather customer insights and refine our approach.
STEP 4
Go Live
We plan and execute the Go Live process, conducting user acceptance testing and final system checks. A dedicated support team assists with any issues during launch, while real-time monitoring and immediate user feedback identify and resolve issues quickly. We also track key performance metrics to assess the launch success and make data-driven adjustments as necessary.
STEP 5
Customer Success Through Continuous Improvement
We continuously monitor key performance indicators to evaluate how Ovatient is working. We offer ongoing training, and regular review meetings provide the opportunity to discuss performance and make any platform or marketing adjustments.
