At Ovatient, we prioritize the privacy and security of our patients as the care we provide is not just personalized to you but personal. This Privacy Notice explains how we handle information on our website, Ovatient’s mobile applications, and other digital platforms under our control to ensure your information is secure and what you share with Ovatient and its providers remains private.
Last Updated: December 5, 2023
What Information We Collect
Information You Provide: We gather information that you directly provide, such as when you create an account, modify preferences, subscribe to a newsletter, contact us, or respond to surveys. This includes details entered in forms, like appointment requests. Certain forms may collect sensitive data, including health information, to facilitate our services. This may encompass your name, email, phone number, address, insurance details, personal health information, and any other information you provide.
Automated Information Collection: We automatically collect data regarding your interaction with our site. This includes page views, site traffic, referral URLs, IP addresses, device identifiers, transaction history, and web log information. This data may be gathered through cookies, web beacons, and similar technologies.
How We Use Collected Information
We use this information to:
- Set up and manage your account
- Provide information and services, unless opted out
- Enhance our platforms and respond to inquiries
- Conduct internal marketing using cookies and similar technologies
- Aggregate non-identified data for analysis and improvement
We do not use your information beyond what is described in this Notice.
Communication and Surveys
Ovatient may contact you with health-related information, wellness programs, or other services. Email communications are not fully secure; if confidentiality is a concern, use alternative communication methods. Survey responses are used in aggregate form and personal survey data is kept confidential.
We may share information with affiliates, service providers, and for legal requirements. All parties receiving information from us are obligated to maintain confidentiality and use the information only for the purposes outlined in this Notice.
We implement reasonable security measures to protect your data, including encryption technology like SSL for data transmission. However, no method of transmission over the Internet is entirely secure.
We do not knowingly collect information from children and are committed to protecting the privacy of minors.
Your Choices and Rights
You have the right to update, correct, or request deletion of your personal information. You can also opt out of communications and manage cookie settings through your browser.
We retain your information as long as necessary to provide services, comply with legal obligations, and resolve disputes.
Our platforms may link to external sites with their own privacy policies.
We may update this policy to reflect changes in technology or our services. Significant changes will be communicated on our site.
For privacy-related concerns, please contact:
Ovatient Privacy Officer
2150 W. 117th St. Suite 1238
Cleveland, OH 44111