Setting a new standard in virtual care means thinking beyond isolated, episodic telehealth visits. To meet its full potential, we believe virtual care must be built on the EHR and connected to a patient’s ongoing care journey at their trusted health system.
Working with the MetroHealth System in Cleveland, Ohio, Ovatient connects patients to virtual-first urgent care, primary care and integrated behavioral health that is seamlessly connected to their in-person care at the health system.
We examined data from nearly 50,000 virtual-first encounters across more than 22,000 unique patients over two years. This study demonstrates that virtual-first care, when fully integrated within a health system and built natively on the EHR, can deliver enterprise-scale value across access, continuity, utilization, growth, and longitudinal outcomes.
